update:char limits

README.md

@@ -1,6 +1,18 @@
 # Personal Support Ticket System
 
-For demo purposes.
+For demo purposes. A support ticket system that lets the user experience both the user and admin side features.
+
+# Features
+- Auth and Non-Auth'd User States
+    - Auth Users
+        - Tickets and replies are stored in database
+        - Able to see all tickets created by all users in the Admin tab
+        - Tickets, can create 10 max
+        - Ticket replies, can reply 20 max per ticket
+    - Non-Auth Users
+        - Tickets and replies are stored in localstorage (browser)
+        - Admin tab only shows localstorage tickets
+        - Tickets and replies have no creation limit
 
 # Dev
 `bun run dev`